Store Policy
Returns
We accept eligible returns within 30 days of delivery.
Refunds are issued as store credit in the form of a digital gift card once the return has been received, inspected and accepted.
Returned items must be:
- New, unworn and unwashed
- Unaltered and not hemmed
- Returned with all original tags attached
- Free from customer-caused damage
Return Shipping
Return shipping costs are the customer’s responsibility.
You may arrange your own return shipping or use our discounted prepaid return label for $15 USD, available through our return portal.
If you use our prepaid label and your return is accepted, the $15 USD return-label fee will be deducted from your digital gift card.
For cross-border returns, required customs documents are provided with our prepaid return label.
For U.S. returns, the PDF includes a UPS return shipping label and three commercial invoice copies. Sign all three copies and attach them to the outside of the package. Canadian returns do not require a commercial invoice.
Naked & Famous Denim is not responsible for returned packages that are lost or damaged in transit. We recommend keeping your shipping receipt and tracking information until your return has been processed.
Store Credit
Once your return has been received, inspected and accepted, a digital gift card will be sent to the email address associated with your order.
The gift card will include the amount paid for the eligible returned merchandise, including any applicable sales tax paid on those items, less the $15 USD return-label fee if our prepaid label was used.
Under our standard return policy, original shipping charges are non-refundable, except where required by applicable law.
Please allow up to 7 business days after your return is delivered to us for inspection and processing.
For purchases made in CAD, store credit is issued in USD at the exchange rate at the time of issuance. When used on a CAD order, the credit will convert back to CAD at checkout.
Nothing in this policy limits any mandatory rights or remedies available to customers under applicable consumer protection laws.
Shipping Methods & Rates
We ship worldwide primarily via FedEx. Domestic Canadian shipments may also be sent via Canada Post.
| Region | Rate |
|---|---|
| Canada | $10 CAD |
| United States | $10 USD |
| Rest of world | $25 USD |
Shipping rates shown at checkout apply to your order.
We cannot ship to Russia at this time.
Some international destinations, including parts of the Middle East, may experience temporary shipping limitations due to carrier disruptions. Orders to these regions may be reviewed prior to fulfillment. If shipping is not feasible, the order may be canceled and refunded. Our team will contact you if necessary.
APO/FPO/DPO delivery is currently unavailable.
Pickup
In-store pickup is not currently available.
Processing & Dispatch Times
- Orders are processed within 3 business days (Monday to Friday, holidays excluded).
- Hemming adds approximately 7 to 14 business days.
- Tracking information is emailed once your order has been dispatched.
Delays may occur during peak seasons and major product releases. We will communicate significant delays when necessary.
Undeliverable Packages
If a carrier is unable to deliver your package, additional delivery attempts or instructions may be required. Common causes include incorrect or incomplete addresses, missed delivery attempts, or unpaid duties or taxes where applicable.
- Abandoned packages are not eligible for a refund or store credit, except where required by applicable law.
- If a package is returned to us, any return shipping charges incurred may be deducted from the store credit issued.
- Standard shipping rates apply if an order needs to be reshipped.
Payments & Charges
We accept Visa, MasterCard, American Express and Sezzle. Additional identity or payment verification may occasionally be required.
We may refuse or cancel an order where permitted by applicable law, including in cases of suspected fraud, payment authorization issues, inventory errors, or circumstances that prevent us from fulfilling the order.
If we cancel an order after payment has been collected, any amount collected for the canceled order will be refunded.
Taxes & Duty
Canada
Applicable sales tax, where required, is calculated at checkout.
United States
Applicable sales tax, where required, is calculated at checkout.
Except where otherwise indicated, U.S. orders ship duties paid. You should not receive an additional tariff or duty bill at delivery.
- Most Canadian-made jeans, jackets and woven shirts are not subject to the current additional U.S. tariffs.
- Where applicable, Naked & Famous Denim covers tariffs on affected product categories.
- Made in Japan items are excluded and you may be subject to import duties.
Do not pay it. Contact info@nakedandfamousdenim.com with the invoice and tracking number so we can review it with FedEx.
European Union
Certain Canadian-origin products may qualify for preferential tariff treatment under the Canada-European Union Comprehensive Economic and Trade Agreement (CETA), subject to applicable rules of origin.
EU orders may still be subject to local VAT, customs requirements and courier administrative fees.
International
Unless otherwise stated at checkout, the receiver is responsible for any applicable import duties, taxes, brokerage fees or customs charges imposed by the destination country.
Customs rules vary by country and may change without notice. We recommend reviewing your local import requirements before ordering.
Lost & Damaged Items
If your package is lost or arrives damaged, contact info@nakedandfamousdenim.com with your order number, tracking number, a brief description of the issue, and photos if available.
Our customer service team will review the shipment and assist with the next steps.