We ship worldwide via UPS or FedEx. All domestic (North America) orders are shipped with UPS or FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that hemming requests can postpone shipments for up to 5 business days. 

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States, and $18 for the rest of the world. Shipping to Russia is $45.

Undeliverable Packages

If our shipping carrier is unable to deliver a package, we are notified and attempt to make contact the receiver in order to make delivery arrangements.  Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes.  If we are unable to arrange delivery of the package within 3 days of initial contact, the shipment is returned to Tate + Yoko.  To avoid this, it is important that accurate shipping and contact information is submitted during check out in addition to prompt communication if contacted.
In the event that a package is undeliverable and returned to Tate + Yoko, return shipping fees ($10 Canada, $15 USA, $60 Russia, $30 International) will be applied and deducted from store credit.
Standard shipping rates will apply to packages that require reshipment. 

Returns & Exchanges

We do not offer refunds, only store credit. Items are eligible for store credit within 21 days of purchase. *Purchase made between Nov 20 and Dec 20 is eligible for extended return window of 50 days. Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer. Sale items are considered final sale and are not eligible for store credit.

Shipping charges associated with a return is the responsibility of the customer. Tate + Yoko is not responsible for the loss of or damage returned goods.

Any merchandise returned without prior approval will not be accepted.   How to Request a Return Please go to our return request page here. You can monitor the status of your return request by accessing this page any time. Requests are reviewed within 48 hours (excluding weekends, and holidays).   

Payments & Charges

Visa, MasterCard & American Express are accepted. Occasionally, we may require additional information to verify your identity. In this case we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason. All prices are in listed in USD  

Taxes & Duty

Orders shipped to Canada are subject to applicable taxes. Orders shipped to USA are not subject to sales tax. Import duty and brokerages charges associated with the delivery within Canada and USA will be covered by Tate + Yoko. Orders shipped internationally (excluding Canada & USA) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.

Canada has reached a Free Trade Agreement with the EU

Naked & Famous Denim is proudly made in Canada, which means it will ship to the EU duty free. This trade agreement excludes Naked & Famous Denim products made in Japan; Excluding VAT.

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at Include your order #, tracking # as well as brief description of the situation, along with photos of damages if applicable. We will then open an investigation and take further steps to resolve the problem.