Shipping

We ship worldwide via UPS or FedEx. All domestic (North America) orders are shipped with UPS or FedEx except PO Box addresses, which are sent via Canada Post. Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that hemming requests can postpone shipments for up to 5 business days. 

Shipping is a flat rate of $5 for orders shipped within Canada, $10 to the United States ($18 for APO, FPO or DPO addresses), and $18 for the rest of the world. Shipping to Russia is $45.

Undeliverable Packages

If our shipping carrier is unable to deliver a package, we are notified and attempt to contact the receiver to make delivery arrangements.  Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes.  If we are unable to arrange delivery, the shipment will be considered either abandoned, or returned to Tate + Yoko.  To avoid this, it is important to provide accurate shipping and contact information during check out, as well as swift communication if contacted. 

If a package is abandoned the receiver will not be entitled to a refund or store credit.  Packages returned to Tate + Yoko will have the cost of the return deduced from store credit.  This cost is provided to us by the shipping company and can vary considerably.  For international orders this amount can often exceed the value of the order which would result in no store credit being given.

Standard shipping rates will apply to packages that require reshipment. 


 

Returns & Exchanges

Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 21 days of purchase.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  

Sale items are considered final sale and are not eligible for store credit.

Exchanges

We are unable to offer exchanges online. We recommend returning your order and placing a new order online.  Items purchased online may be exchanged in store.

Return Request

To request a return please go to our return request page here. You can monitor the status of your return request by accessing this page any time. Requests are reviewed within 48 hours (excluding weekends, and holidays).   

Any merchandise returned without prior approval will not be accepted. 

Payments & Charges

We accept the following credit cards Visa, MasterCard & American Express.  Cryptocurrencies Bitcoin & Ethereum.  We also offer a split payment option though Sezzle.  Simply select your desired payment method at check out.  Occasionally, we may require additional information to verify your identity. In this case we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason. All prices are in listed in USD  

Taxes & Duty

Canada

Orders shipped to Canada are subject to applicable taxes. Import duty and brokerages charges associated with the delivery within Canada will be covered by Tate + Yoko.

United States of America

Orders shipped to USA are not subject to sales tax. Import duty and brokerages charges associated with the delivery within USA will be covered by Tate + Yoko.

European Union

Canada has reached a Free Trade Agreement with the EU. Naked & Famous Denim is proudly made in Canada, which means it will ship to the EU without import taxes.

Please note all orders going to the EU are still subject to local VAT (Value added Tax) as well as administrative fees from couriers.

* This trade agreement excludes products made in Japan.

International

Orders shipped internationally (excluding USA & EU) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.

Lost & Damaged Items

If your package was lost or arrived damaged please contact us at info@tateandyoko.com. Include your order #, tracking # as well as brief description of the situation, along with photos of damages if applicable. We will then open an investigation and take further steps to resolve the problem.