Store Policy

Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 30 days of order fulfillment. Items must be in new condition with original tags—unworn, unaltered, unwashed, and damage-free. Sale items are final sale and not eligible for store credit.

If the purchase was made in Canadian Dollars, store credit is issued in USD at the exchange rate at the time the credit is issued. At checkout, this credit is converted back to CAD.

Merchandise returned without prior approval will not be accepted.

See our full Return Policy here.

Shipping Methods and Rates

We offer worldwide shipping primarily through FedEx. Orders to PO Box addresses are shipped via Canada Post. Domestic Canadian shipments may also be shipped via Canpar or Canada Post. Note: we cannot ship to Russia at this time.

  • Canada: $5
  • United States: $10 ($25 for APO, FPO, or DPO addresses)
  • Rest of the world: $25

Processing and Dispatch Times

Orders are processed within 3 business days, excluding weekends and holidays. Hemming requests may extend processing by 7-14 business days. Tracking information will be emailed once dispatched.

Delays may occur during peak seasons and major product releases. We appreciate your patience and will communicate any significant delays promptly.

Undeliverable Packages

If delivery is unsuccessful, we attempt to contact the receiver to arrange delivery. Common reasons for failed delivery include incorrect addresses or refusal to pay duties/taxes.

Abandoned packages are not eligible for refunds or store credit. Returned packages will incur a deduction from store credit equal to return shipping costs, which may be substantial for international shipments.

Standard shipping rates apply to reshipments.

Payments & Charges

We accept Visa, MasterCard, American Express, Bitcoin, Ethereum, and Sezzle (split payment option). Select your payment method at checkout. Occasionally, additional identity verification may be required.

All prices listed are in USD. We reserve the right to cancel any order.

Taxes & Duty

Canada

Applicable taxes apply. Import duties and brokerage fees for deliveries within Canada are covered by Tate + Yoko.

United States

No sales tax applies, except orders made via SHOP (as of Jan 1, 2025). Duties and brokerage fees within the USA are covered by Tate + Yoko.

European Union

Due to Canada's Free Trade Agreement with the EU, Naked & Famous Denim ships duty-free to the EU (excluding Japan-made products). EU orders remain subject to local VAT and courier administrative fees.

International

For international orders outside the USA & EU, the receiver is responsible for applicable taxes and duties. Please consult your local customs regulations.

Lost & Damaged Items

For lost or damaged packages, contact info@tateandyoko.com immediately. Provide your order number, tracking number, a description of the situation, and photos of damages, if applicable. We will investigate and assist in resolving the issue promptly.