Store Policy

Returns

We do not offer refunds; items may be returned for store credit (in the form of a gift card) within 30 days of order fulfilment.  Items must be in new condition with original tags, unworn, unaltered, unwashed, and free from damages by the customer.  Sale items are considered final sale and are not eligible for store credit.

If you make a purchase in Canadian Dollars, you will receive a store credit in USD with the exchange rate at the time the credit is issued. At checkout, the gift card value will be then converted back to Canadian Dollars.

Any merchandise returned without prior approval will not be accepted. 

See our full Return Policy HERE

Shipping Methods and Rates

We offer worldwide shipping through FedEx, with the exception of orders to PO Box addresses, which are shipped through Canada Post. Domestic Canadian orders may be shipped through FedEx, Canpar, or Canada Post, depending on the shipping address. Please note that we are unable to ship to Russia at this time.

Shipping rates are as follows:

• Orders within Canada: $5
• Orders to the United States: $10 ($25 for APO, FPO, or DPO addresses)
• Orders to the rest of the world: $25

Processing and Dispatch Times

We process orders within 3 business days, excluding weekends and holidays. You will receive an email with tracking information once your order has been dispatched. Please note that hemming requests may delay shipments by approximately 7-14 business days.

Occasionally, we may experience high volumes of orders, particularly during major product releases and sale events. During these times, shipping may be delayed. We appreciate your patience and understanding during these periods, and will do our best to communicate any shipping delays as soon as possible.

Undeliverable Packages

If our shipping carrier is unable to deliver a package, we are notified and attempt to contact the receiver to make delivery arrangements.  Packages are often undeliverable due to an incorrect shipping address, or the refusal to pay international duties and taxes.  If we are unable to arrange delivery, the shipment will be considered either abandoned, or returned to Tate + Yoko.  To avoid this, it is important to provide accurate shipping and contact information during check out, as well as swift communication if contacted. 

If a package is abandoned the receiver will not be entitled to a refund or store credit.  Packages returned to Tate + Yoko will have the cost of the return deduced from store credit.  This cost is provided to us by the shipping company and can vary considerably.  For international orders this amount can often exceed the value of the order which would result in no store credit being given.

Standard shipping rates will apply to packages that require reshipment. 

Payments & Charges

We accept the following credit cards Visa, MasterCard & American Express.  Cryptocurrencies Bitcoin & Ethereum.  We also offer a split payment option though Sezzle.  Simply select your desired payment method at check out.  Occasionally, we may require additional information to verify your identity. In this case we will contact you by e-mail or by telephone. We reserve the right to cancel an order for any reason. All prices are in listed in USD  

Taxes & Duty

Canada

Orders shipped to Canada are subject to applicable taxes. Import duty and brokerages charges associated with the delivery within Canada will be covered by Tate + Yoko.

United States of America

Orders shipped to USA are not subject to sales tax, unless checking out using SHOP, As of January 1, 2025, the Shop sales channel is required to remit sales tax on U.S. orders. Import duty and brokerages charges associated with the delivery within USA will be covered by Tate + Yoko.

European Union

Canada has reached a Free Trade Agreement with the EU. Naked & Famous Denim is proudly made in Canada, which means it will ship to the EU without import taxes.

Please note all orders going to the EU are still subject to local VAT (Value added Tax) as well as administrative fees from couriers.

* This trade agreement excludes products made in Japan.

International

Orders shipped internationally (excluding USA & EU) are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.