Return Policy

We gladly accept eligible returns within 30 days of delivery.

Refunds are issued as store credit in the form of a digital gift card once your return has been received, inspected and accepted.

Returned items must be:

• New, unworn and unwashed
• Unaltered and not hemmed
• Returned with all original tags attached
• Free from customer-caused damage

Exchanges

We do not offer direct exchanges online. If you would like a different size or item, please return your original order and place a new order separately.

Return Shipping

Return shipping costs are the customer’s responsibility.

You may arrange your own return shipping or use our discounted prepaid return label for $15 USD, available through our return portal.

If you use our prepaid label and your return is accepted, the $15 USD return-label fee will be deducted from your digital gift card.

For cross-border returns, required customs documents are provided with our prepaid return label.

For U.S. returns, the PDF includes a UPS return shipping label and three commercial invoice copies. Sign all three copies and attach them to the outside of the package. Canadian returns do not require a commercial invoice.

Naked & Famous Denim is not responsible for returned packages that are lost or damaged in transit. We recommend keeping your shipping receipt and tracking information until your return has been processed.

Please contact us for further instructions.

How to Request a Return

1. Visit the return portal below and enter your order number and the email address associated with your order.
2. Select the item(s) you wish to return and choose your reason for returning them.
3. Eligible returns will be approved automatically, and you will receive your return instructions and prepaid return label if selected.

Returns submitted because of a defect require manual review. Please allow up to 2 business days for review. If you have not received a response after that time, please contact our customer service team.

Store Credit

Once your return has been received, inspected and accepted, a digital gift card will be sent to the email address associated with your order.

The gift card will include the amount paid for the eligible returned merchandise, including any applicable sales tax paid on those items, less the $15 USD return-label fee if our prepaid label was used.

Original outbound shipping charges are non-refundable, except where required by applicable law.

Please allow up to 7 business days after your return is delivered to us for inspection and processing.